This is a guest blog post from a good friend of mine, Josh Wright. Josh is the founder of a successful small IT Outsourcing company in Boynton, Florida called IT Around the Clock. His clients range from large corporations to smaller family run businesses.
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My company, ITAroundTheClock, is one of the many small outsourced IT services that are gaining momentum in the corporate world. The benefits of outsourcing IT versus in-house IT are more than just in cost savings. One thing I’m proud to say about my business is that I have an immense passion about what I do. As such, I make it a top priority to remain current on new technologies and trends.
Being a small outsourced IT service gives me and my team the flexibility Needed to stay competitive in the I.T. world; you need to enter a constant state of evolution. Things change every second of every day. Unfortunately, as much effort as I put into giving each of my clients personal attention and facetime, I can’t be everywhere all the time.
I’d like to talk about a product that has made a dramatic impact on the quality of service I can deliver to my clients. Hardware costs aside, I’d like to promote LogMeIn Ignition as perhaps the best $29.99 I’ve spent on my business.
For those of you who aren’t familiar with the company, LogMeIn provides solutions for managing and operating computers remotely. They were founded in 2003, and their home office is located just outside of Boston.
I stumbled upon LogMeIn while looking for a remote support platform that met HIPAA compliance guidelines, for one of my first clients. At this time, I simply needed a way to manage their servers after hours, so they could run their business seamlessly and immediately fell in love with their line of products.
(For anyone interested in LogMeIn with regards to HIPAA compliance, please refer to white paper: LogMeIn HIPAA Considerations)
It wasn’t until my business really began to take off, that I started to realize, simply having a solution that worked wherever my laptop had an Internet connection, wasn’t going to cut it. My clients expect me to be on top of everything and immediately reachable for everything from network threats, down to Sally’s missing spreadsheet. It was very obvious that I needed a mobile solution.
Having an iPhone since the beginning, I knew there had to be a solution that would allow me to be connected to my clients from anywhere in the world, but stumbling through the barrage of VNC clients that rarely ever worked, and the bulky overhead of RDC clients was becoming extremely daunting.
Then came Ignition from LogMeIn. Ignition started out as a desktop platform that allows you to manage and connect to all of the systems you have on your LogMeIn account. This allows you to remotely control them without logging into LogMeIn’s website. When I heard a native iPhone app was on the horizon I was elated!!
When the app first launched, my expectations were so high that I feared I may be let down by what was actually set in front of me, but I couldn’t have been further off. The solution was exactly what I was looking for. LogMeIn Ignition was the first remote solution for iPhone that had an option to center the pointer at all times. This means you are actually moving the screen around and lining it up with the mouse pointer. For a mobile platform this works 10x better than using your finger as the mouse.
I must say it was the best 29.99 I’ve ever spent. The app paid for itself after it’s first use, and when I explained that I was pulled over on the side of i95 solving my client’s problems, it really showed them the lengths I am willing to go to ensure their business runs uninterrupted.
Naturally, when the iPad was announced, I was super excited to see how well Ignition would be ported. I assumed (incorrectly) that a separate iPad version would be released, and a new price to match. LogMeIn decided to bundle it’s iPad version with the iPhone one and offer it as a free upgrade to their current users.
The biggest advantage I found in the iPad version was the sheer speed at which I could get things done. While the iPhone version was the best solution around at the time, the iPad was almost as fast as physically sitting at a terminal. This helped me cut my service window times down exponentially, which in turn allowed me to save my clients money on unnecessary visits.